Frequently Asked Questions
Why we do what we do...
Martha's Pet Place wants to help families easily purchase supplies for their pets for a reasonable cost. Local pet stores have limited hours and you have to fit time the trip into your busy schedule. You also have to deal with the hassle of traffic, bad weather, rising gas prices, standing in line, or lifting heavy bags when you pick up your pet supplies yourself. Order your pet supplies from Martha's Pet Place and we will take care of all of that for you!
How often do you rotate your stock?
All of our pet foods are marked with a "best by" date. We make sure our foods are shipped well before this date. If you have any questions, please give us call.
Payment Options
Credit Card / PayPal: At checkout we offer a secure credit card server through PayPal – you DO NOT need a PayPal account to use this service. Your card number is encrypted and the payment process is secure.
Check or Money Order: We also offer a payment option via check or money order – these orders will be held 3 to 5 business days for the funds to clear.
Phone Payment: If you prefer not to enter your credit card information directly into our shopping cart, we also accept valid credit cards over the phone. If you'd like to call in a credit card order, please use the shopping cart to submit your order and choose the "phone payment" option at checkout. Then give us a call at 443-922-9381 and we will process your order via our other trusted processor, Propay.com.
Customer Service
If your order is incorrect, please call us immediately. We will try to fix it the next day. We are committed to earning your trust which means delivering your order, as ordered, on time, the first time! If you have any questions, please don't hesitate to call us. Or, if you would prefer to email us, you can email our customer service department. If you have any general inquiries, please do not hesitate to call us or email us.
Disclaimer
We make every effort to make sure the information on the website is up to date and accurate. However, we are not responsible for changes or errors in product descriptions, ingredient lists, guaranteed analyses, images, or other information. For complete information on a particular product, please refer to the manufacturer's website.
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